EC // 2026 // V4.2 — A PRODUCT BY TRUSTY LIVE · 11 PORTFOLIOS · MENA

Collections,
re-engineered
for operators.

The operating system for collection floors — intake, distribution, daily work, targets, commissions, reports. One platform from the bank’s file landing Monday morning to the commission paid month-end.

Book a demo →See it run
FLOOR // LIVE STREAMBANKS · TELECOMS · BNPL · MICROFINANCE · LEGAL
[09:42:18]BANK · A · #1204 → agent · 014 · EGP 42,100PTP
[09:42:21]OPERATOR · A · #9870 → agent · 207 · EGP 8,300PAID
[09:42:25]BANK · B · #0388 → agent · 138 · EGP 18,700NO ANS
[09:42:30]BNPL · A · #6612 → agent · 052 · EGP 2,400PAID
[09:42:34]OPERATOR · B · #5021 → agent · 091 · EGP 120KVISIT
[09:42:38]BANK · A · #1208 → agent · 014 · EGP 55,000BOUNCED
01//INTAKE
Monday · 08:47

The bank’s file lands.
The platform reads it.

Drop the entity’s file as it is — any format, any layout, any language mix. The platform recognises the structure, normalises the values, dedupes against the previous cycle, and writes the queue. No template forced on the entity.

Telecom · Banking · Microfinance · BNPL · Legal — same intake, different shapes

FILE // INCOMING BATCH• PARSING
INCOMING FILEreceived
Structurerecognised
Identity columnsparsed
Name columnsarabic + en
Amount columnscurrency-aware
Aging bucketsnormalised
Region valuescanonicalised
Contact columnsmerged
Date columnsparsed
Deduplicationagainst last cycle
QUEUE READYto assign
02//DISTRIBUTION
5strategies, configured per portfolio

The right case to the right collector — every time. Each portfolio gets the strategy that fits its shape. Swap per month, every rotation logged.

03//ROLES

Four roles. One floor.

Each role gets a screen tuned to the work they actually do. Same data underneath, completely different surface above.

01TELECALLER

Telecaller

200+ cases a month by phone. One activity record per call — outcome, PTP, contact method.

02RUNNER

Runner

Field-mode telecaller. Area-based queue. Photo + signature + geo-stamp on every visit.

03SUPERVISOR

Supervisor

Owns a product. Runs the upload pipeline, tunes distribution, approves transfers, previews commissions.

04HIGH_LEVEL

Bank Head

Cross-product entity dashboards. Final commission approval. Reshuffle authority, daily-report sign-off.

04//COMMISSION · LEDGER
EGP1.82Millustrative · single tenant · single month

Every collected EGP is tied to a collector via timestamped call/visit logs. Multipliers per entity × product × bucket. Previewed before payout — never reverse-engineered after.

preview · approve · audit · payout

Day · 14agent · 014 · TC38,200+92%
Day · 14agent · 138 · SV64,100+78%
Day · 14agent · 207 · TC22,440+66%
Day · 13agent · 091 · RN18,900+54%
Day · 13agent · 052 · TC11,700+41%
Day · 12agent · 226 · TC8,400+32%

// 06 // BOOK A DEMO

The file lands Monday.
Collectors are working Monday.

Book a demo →Explore the platform